Information for Members in Response to Coronavirus (COVID-19)
We are closely monitoring developments related to the Coronavirus (COVID-19) and remain focused on delivering the banking services you need as the situation evolves. This page will contain the latest service updates and changes to operations.
Board of Directors Message to members
Digital Banking Options
As you look for ways to minimize face-to-face interactions, and as wait times for phone servicing are increasing, remember that you can complete many financial transactions and account servicing through Online Banking or our Mobile App. These include:
- Transfer Money
- Make loan payments
- Pay and manage your bills
- Find one of our nearly 30,000 free ATMs
- Monitor your accounts and view your credit score
- Deposit checks easily in the Mobile App using your mobile device camera
- Apply for a loan or open a new account
Learn more about 24-hour banking.
Branch Locations and Hours
Use our branch scheduling tool to book an appointment. This is an optional service available for your convenience, walk-in visits are always welcome.
| Locations | Hours, Monday - Friday |
|---|---|
| Charleston Branch (FLETC) | Mon-Fri, 8:30 AM - 9:00 AM reserved for guests age 60+; 9 AM - 2 PM regular hours |
| Clarendon Branch |
Mon-Fri, 8:30 AM - 9:00 AM reserved for guests age 60+; |
| Ft. McNair Branch | Mon-Fri, 8:30 AM - 9:00 AM reserved for guests age 60+; 9 AM - 4 PM regular hours |
| Old Town Alexandria Branch | Mon-Fri, 8:30 AM - 9:00 AM reserved for guests age 60+; 9 AM - 4 PM regular hours |
| Rosslyn Branch | Mon-Fri, 8:30 AM - 9:00 AM reserved for guests age 60+; 9 AM - 4 PM regular hours |
| State Branch | Mon-Fri, 8:30 AM - 9:00 AM reserved for guests age 60+; 9 AM - 2 PM regular hours |
Financial Hardship Assistance
We are providing financial assistance for members who may encounter hardships including:
- Defer loan payments for existing loans on a case-by-case basis.
- No penalty for cashing in Share Certificates early so you can have access to your money sooner.
- Emergency credit card loans available at 0% interest for the first two months.
Contact us at sdfcu@sdfcu.org, 800-296-8882 or at 703-706-5000 to request assistance.
Financial Planning Resources
As an SDFCU member, you have many resources available to help you navigate your finances including:
- Free webinars on a wide range of topics
- Debt management analysis, budgeting help, and financial counseling through BALANCE Financial Fitness Program
- Unlimited access to your credit score and see how you can save on loans with SavvyMoney® in Online Banking
- Investment Services
View our Financial Planning page for more information.
Be Aware of Scams
SDFCU will not reach out to you and ask for your personal information including: social security number, account number, credit card number, and other forms of personally identifiable information. If you receive a suspicious solicitation, do not provide any information or click on any links. You can always contact us to verify the validity of a request. For information on Coronavirus scams or how to report scams, visit the Federal Trade Commission.